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North Carolina Wireless, Use Agreement
This notice represents the North Carolina Wireless Acceptable Use Policy. This
notice supercedes any other written or oral policy. North Carolina Wireless, LLC
reserves the right to modify this policy, amplify the policy as well as
discontinue or change the services offered.
North Carolina Wireless, LLC may be used for lawful purposes only. Transmission of
any material in violation of any U.S. or state regulation is prohibited. You
agree that North Carolina Wireless, LLC will not be held responsible for any claims
resulting from illegal use of the service which damages you or another
party.
North Carolina Wireless, LLC specifically denies any responsibility for the accuracy
or quality of information obtained through its network. North Carolina Wireless, LLC
exercises no control whatsoever over the content of the information residing
on or passing through it. North Carolina Wireless, LLC makes no warranties of any
kind, whether expressed or implied, for the service it is providing. North Carolina Wireless, LLC is not responsible for loss of data resulting from delays,
non-deliveries, incorrect deliveries, or service interruptions caused by its
own negligence or your errors or omissions. Use of other organization's
networks or computing resources must comply with the rules appropriate for
that network.
North Carolina Wireless, LLC or other relevant authorities may determine
inappropriate usage of this account and the account may be revoked at North Carolina Wireless' discretion. You agree to the following billing policy:
Billing Policy
All requests for cancellation of service must be placed in writing. The
account holder should identify his or her name and address in the body
of the letter requesting cancellation of service. This may be done in the
three following ways:
1) Sent via e-mail to billing@ncwireless.net
2) Sent via fax to 1-866-559-5682
3) Sent via US mail to North Carolina Wireless, 1985 Tate Blvd SE #43, Hickory, NC 28602
North Carolina Wireless, LLC subscribers who wish to make any changes to their
current account in the form of upgrades, address changes,
billing method changes and all other general billing changes may do so at
any time. There are no additional administrative charges for account
modifications. All account modification requests, however, must be in
writing and sent to us of via one of the three aforementioned ways.
North Carolina Wireless, LLC has a no refund policy in effect unless the customer is unable to attain a usable quality of service as specified within their service contract.
All requests for
cancellation will be honored at the end of your current billing cycle assuming your contract term has been fulfilled. The
billing cycle begins the day of the month you signed up with us ends the
same day of next cycle (monthly or quarterly). You will retain full access to your account until
your current billing cycle ends. If you pay for more than one billing cycle at a
time, you will be refunded for all unused full billing cycles. North Carolina Wireless, LLC
reserves the right to deactivate all delinquent accounts without prior
notice. All accounts that wish to reactivate may be subject to a
reactivation fee.
Returned checks and declined credit cards are subject
to penalty charges. North Carolina Wireless, LLC reserves the right to cancel any
account if payment is not received by the due date. You may reactivate your
account without a setup fee if your Internet CPE Equipment has not been uninstalled.
Credit Card Customers:
North Carolina Wireless, LLC will be authorized to draft your account until you
notify North Carolina Wireless, LLC in writing that you no longer desire this
service. You agree to give North Carolina Wireless, LLC reasonable time to act upon
your notification. You also agree that if corrections in the charge amount
are necessary, it may involve an adjustment (credit or debit) to your
account.
Usage Policy
North Carolina Wireless, LLC is dedicated to making your connection to the Internet
easy and enjoyable. In order to make everyone's Internet experience a
pleasant one, however, North Carolina Wireless, LLC must establish a few policies
regarding our Unlimited Broadband wDSL accounts.
Any activities deemed inappropriate by North Carolina Wireless, LLC
are also grounds for suspension or termination of service with or without
our notice. These activities include:
Operating servers over a non-commercial account. Reselling your connection with out
the express written consent of North Carolina Wireless, LLC is prohibited. Over
utilization of bandwidth is prohibited. Transmitting obscene, harassing or threatening materials is unacceptable.
North Carolina Wireless, LLC reserves the right to change these policies at any time
without notice.
Conclusion
The subscriber is responsible for all consequences and actions incurred
through use of their Internet connection. The subscriber agrees to indemnify
and defend North Carolina Wireless, LLC for any claims and charges resulting
therefrom.
North Carolina Wireless, LLC reserves the right to terminate any account for any
reason it deems necessary. North Carolina Wireless, LLC reserves the right to monitor
subscriber actions to determine if any infractions as listed in this
agreement have been violated.
These terms and conditions shall be governed and interpreted in accordance
with the laws of the state of North Carolina, United States of America.
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